GoHighLevel Sub-Account Privacy Policy
Effective Date: May 15, 2025
This Privacy Policy explains how Scale Certified, a global brand operated by 6IX Media Group (UK), with Scale Certified Inc. (Canada) acting as a representative, collects, uses, stores, shares, and protects personal information in connection with GoHighLevel sub-accounts provisioned, managed, hosted, administered, or made available under the Scale Certified GoHighLevel Agency.
This Privacy Policy applies to users who purchase, join, access, receive, activate, or use a GoHighLevel sub-account under the Scale Certified GoHighLevel Agency, whether through Agency Lab, another Scale Certified offer, a license, a membership, a course, a software subscription, an access form, a manual activation process, an automatic account creation process, a promotional offer, a trial, a bonus, or any other access pathway.
For the purpose of this Privacy Policy, “User,” “you,” or “your” refers to the individual or business accessing or using a GoHighLevel sub-account under the Scale Certified GoHighLevel Agency.
“Scale Certified,” “we,” “us,” or “our” refers to Scale Certified, 6IX Media Group (UK), Scale Certified Inc. (Canada), and any authorised team members, contractors, or service providers involved in delivering, managing, supporting, or administering the relevant GoHighLevel access.
Information We Collect
We may collect and process personal information about you when you purchase, join, activate, access, request, or use a GoHighLevel sub-account under the Scale Certified GoHighLevel Agency.
This may include:
Your name.
Your email address.
Your phone number.
Your business address
Your business name.
Your billing information.
Your payment status.
Your subscription, membership, license, or offer access status.
Your GoHighLevel account access details.
Your login activity and usage activity.
Your support requests, messages, emails, and communications with our team.
Your business information, including website, niche, service details, client type, or setup requirements.
Technical information relating to your use of the sub-account.
Information required to set up, manage, support, maintain, suspend, or terminate your GoHighLevel access.
We may also collect information that you choose to upload, input, store, create, send, automate, or manage within your GoHighLevel sub-account. This may include contacts, leads, customers, prospects, conversations, appointment details, messages, forms, surveys, automations, workflows, call records, AI conversations, files, and other business data.
Information You Add to Your GoHighLevel Sub-Account
You are responsible for any personal data, customer data, client data, lead data, prospect data, contact lists, imported records, messages, files, conversations, or other information that you add to, upload into, import into, store in, or process through your GoHighLevel sub-account.
You are responsible for ensuring that you have the legal right, lawful basis, consent, permission, or other required authority to collect, upload, store, use, contact, message, market to, process, or delete any data you add to your sub-account.
Scale Certified does not verify the legality, accuracy, source, consent status, opt-in status, or compliance status of any data you upload, import, store, process, or use inside your GoHighLevel sub-account.
You are responsible for managing your own privacy obligations to your leads, customers, prospects, clients, and contacts.
How We Use Your Information
We may use your personal information to:
Create, activate, provide, and manage your GoHighLevel sub-account.
Confirm your eligibility for access.
Connect your access to the relevant Scale Certified offer, membership, license, subscription, course, service, promotion, trial, or agreement.
Provide customer support.
Respond to your questions, requests, or technical issues.
Manage your account, subscription, billing status, and access permissions.
Monitor account usage for administrative, billing, compliance, security, and support purposes.
Maintain, troubleshoot, improve, restrict, suspend, or terminate account access where needed.
Communicate with you about your GoHighLevel access, account status, billing, support, updates, policies, or service changes.
Protect the Scale Certified GoHighLevel Agency, systems, reputation, customers, users, and business operations.
Comply with legal, regulatory, tax, accounting, contractual, or platform obligations.
Enforce our Terms of Use, Privacy Policy, payment terms, and other applicable agreements.
Prevent misuse, abuse, unlawful activity, fraud, non-compliance, security issues, or platform risk.
Legal Bases for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following legal bases:
Contractual necessity: where processing is necessary to provide, manage, support, or administer your GoHighLevel access or related Scale Certified offer.
Legitimate interests: where processing is necessary for our business operations, support, security, compliance, account management, service improvement, risk prevention, or enforcement of our terms.
Legal obligation: where processing is necessary to comply with tax, accounting, regulatory, legal, law enforcement, or other mandatory obligations.
Consent: where we rely on your consent for a specific purpose, such as certain marketing communications, where required.
You may withdraw consent where consent is the lawful basis for processing. Withdrawing consent will not affect processing that took place before the withdrawal.
Administrative Access to Sub-Accounts
Because your GoHighLevel sub-account is provisioned, hosted, administered, or managed under the Scale Certified GoHighLevel Agency, Scale Certified may have administrative access to your sub-account.
This means we may be able to access, review, manage, modify, restrict, suspend, delete, or otherwise process information inside your sub-account where reasonably necessary for:
Technical support.
Account setup.
Account administration.
Billing.
Usage management.
Compliance review.
Troubleshooting.
Security.
Platform maintenance.
Abuse prevention.
Policy enforcement.
Legal obligations.
Account suspension or termination.
Protection of Scale Certified, 6IX Media Group, GoHighLevel, other users, customers, or the public.
We will only access or use information inside your sub-account where we have a legitimate business, technical, support, compliance, legal, billing, or operational reason to do so.
Your Responsibility for Customer and Lead Data
You are responsible for your own customers, clients, leads, prospects, contacts, and users.
You are responsible for providing your own privacy notices, consent language, opt-in language, unsubscribe options, legal disclosures, terms, and compliance documents where required.
You are responsible for responding to requests from your own customers, leads, clients, prospects, or contacts, including requests relating to access, correction, deletion, restriction, objection, portability, unsubscribe, consent withdrawal, or complaints.
You are responsible for ensuring that your use of GoHighLevel complies with applicable privacy laws, email laws, SMS laws, marketing laws, consumer protection laws, industry rules, platform rules, carrier rules, and advertising policies.
This may include laws or requirements such as UK GDPR, EU GDPR, PECR, CAN-SPAM, TCPA, CASL, A2P 10DLC, carrier requirements, email provider rules, and any industry-specific rules that apply to your business.
Scale Certified is not responsible for how you collect, use, store, process, contact, message, market to, or delete your own customer, lead, client, prospect, or contact data.
How We Share Information
We may share information where necessary to provide, manage, support, administer, protect, or enforce your GoHighLevel access and related services.
This may include sharing information with:
GoHighLevel / HighLevel.
Payment processors.
Email service providers.
SMS and phone service providers.
AI service providers.
Hosting, cloud, software, and infrastructure providers.
Customer support tools.
Analytics and monitoring tools.
Professional advisers, including accountants, lawyers, compliance advisers, and insurers.
Government, regulatory, tax, law enforcement, or legal authorities where required.
Contractors, team members, or service providers who help us deliver, support, manage, administer, or protect the service.
We do not sell your personal information.
Third-Party Platforms and Providers
Your use of a GoHighLevel sub-account is also subject to the privacy policies, terms, data processing terms, acceptable use rules, platform rules, billing terms, and compliance requirements of GoHighLevel and any connected third-party services.
GoHighLevel and connected providers may independently collect, process, store, transmit, or access information as part of providing the platform and related services.
Scale Certified is not responsible for the privacy practices, security practices, billing practices, platform decisions, data handling, service availability, or compliance obligations of GoHighLevel or any third-party provider.
You should review GoHighLevel’s own privacy, security, and data processing documentation to understand how the platform handles personal information.
International Transfers
Because Scale Certified, 6IX Media Group, Scale Certified Inc., GoHighLevel, and third-party service providers may operate in different countries, your personal information and sub-account data may be processed, stored, transferred, or accessed outside your country of residence.
This may include the United Kingdom, Canada, the United States, the European Economic Area, and other countries where our service providers operate.
Where required by applicable law, we will take appropriate steps to help protect personal information transferred internationally. However, you acknowledge that GoHighLevel and other third-party providers may have their own international transfer mechanisms, policies, and obligations.
Data Retention
We retain personal information for as long as reasonably necessary to provide the service, manage your account, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support billing, prevent abuse, and protect our legal and business interests.
If your access is cancelled, terminated, suspended, revoked, or otherwise removed, your GoHighLevel sub-account and its contents may be deleted within a short grace period.
Deletion may include data, assets, contacts, conversations, automations, workflows, funnels, websites, calendars, forms, surveys, pipelines, opportunities, templates, campaigns, files, media, settings, phone numbers, integrations, custom fields, AI configurations, and any other content associated with your sub-account.
You are responsible for maintaining your own independent records and for downloading or saving any business records, customer information, or contact information you may need outside of the GoHighLevel sub-account before cancellation, termination, suspension, revocation, or loss of access, where technically available to you.
We may retain limited records after termination where necessary for legal, tax, accounting, billing, dispute resolution, fraud prevention, compliance, or enforcement purposes.
No Sub-Account Export, Transfer, Migration, or Snapshot
This Privacy Policy should be read together with our GoHighLevel Account Terms of Use.
If your GoHighLevel access is cancelled, terminated, revoked, suspended, discontinued, or you otherwise lose access, Scale Certified does not provide sub-account transfers, snapshots, account clones, migrations, workflow exports, funnel exports, template exports, automation exports, configuration exports, or copies of proprietary systems.
This does not prevent you from maintaining your own independent business records or downloading information that is technically available to you before your access ends.
Nothing in this Privacy Policy is intended to limit any legal obligation that cannot lawfully be excluded, including any mandatory data protection obligations that may apply.
Security
We take reasonable steps to protect personal information and account data against unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no software platform, online service, communication method, or data storage system can be guaranteed to be completely secure.
You are responsible for keeping your login credentials secure, using appropriate passwords, managing your users and permissions, protecting your own devices, and ensuring that any team members, contractors, clients, or representatives you give access to use the account appropriately.
You are responsible for any activity that occurs through your account or through users you authorise.
Marketing Communications
We may contact you about your account, access, billing, support, service updates, policy changes, platform changes, or important administrative matters.
Where permitted by law, we may also send marketing communications about Scale Certified products, services, offers, trainings, updates, or related opportunities.
You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.
Even if you unsubscribe from marketing communications, we may still send you important service, account, billing, legal, or administrative communications.
Your Privacy Rights
Depending on where you are located and which laws apply, you may have rights relating to your personal information.
These may include the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain processing.
Request data portability in certain circumstances.
Withdraw consent where we rely on consent.
Complain to a data protection authority.
These rights may be subject to legal limits, exemptions, identity verification, and the nature of the processing involved.
To exercise your rights, contact us at:
Requests Relating to Your Own Customers or Contacts
If a request relates to one of your own customers, leads, clients, prospects, or contacts inside your GoHighLevel sub-account, you are responsible for handling that request.
If we receive a privacy request directly from one of your customers, leads, clients, prospects, or contacts, we may direct them to contact you where appropriate.
We may assist with technical support where reasonably possible, but you remain responsible for your own legal obligations to your customers, leads, clients, prospects, and contacts.
Children’s Privacy
The GoHighLevel sub-accounts provided under the Scale Certified GoHighLevel Agency are intended for business users and are not intended for children.
You must not knowingly collect, upload, store, process, or use personal information relating to children unless you have the legal right to do so and are fully compliant with all applicable child privacy, safeguarding, consent, and data protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted or made available through the relevant website, platform, account area, membership area, or other communication method.
Continued access to or use of a GoHighLevel sub-account under the Scale Certified GoHighLevel Agency after updates are made constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your GoHighLevel sub-account privacy rights, contact:
Scale Certified
Email: [email protected]
Scale Certified is a global brand operated by 6IX Media Group (UK), with Scale Certified Inc. (Canada) acting as the representative.